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1. Information We Collect

We collect information to provide you with high-quality cleaning and organization services. This includes:

\nVoluntary Information: Name, physical address (for service), email, and phone number.
\nPayment Information: Processed securely via Jobber Payments (powered by Stripe). We do not store your full credit card details on our own servers.
\nAutomatic Data: IP addresses and browser behavior collected via Google Analytics to improve our website experience.

2. How We Use Your Information

We use your data to:

Schedule and confirm cleaning appointments.
Send invoices and process payments.
Communicate updates via email or SMS.
Improve our services using anonymous website analytics.

3. SMS Messaging (Jobber & Carrier Compliance)

By providing your phone number, you agree to receive text messages from HOMEMADE NYC for appointment reminders, job updates, and occasional promotions.

\nOpt-Out: You can stop receiving SMS messages at any time by replying \"STOP\".
\nData Sharing: We do not share or sell your phone number or SMS consent with third parties for their own marketing purposes.

4. Third-Party Sharing (Google & Jobber)

We share your information only with trusted service providers as necessary:

\nJobber: To manage your client profile, scheduling, and billing.
\nGoogle: We use Google Analytics. You can manage your privacy preferences via Google's Safety Center.
\nLegal Requirements: We may disclose information if required by law or to protect our legal rights.

5. Your Rights (NYC & US State Laws)

As of 2026, you have the right to:

\nAccess: Request a copy of the personal data we hold about you.
\nCorrection: Ask us to update or fix inaccurate information.
\nDeletion: Request that we delete your personal data (subject to tax and legal retention rules). To exercise these rights, contact us at info@cleanhomemade.com.

6. Security

We use industry-standard encryption (SSL/TLS) and secure platforms like Jobber and AWS to protect your data. However, no method of transmission over the internet is 100% secure.

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